Frequently Asked Questions
1. What types of bikes do you sell?
We offer a wide range of bikes, including road bikes, mountain bikes, electric bikes, and kids’ bikes. Additionally, we carry various bike accessories, parts, and cycling gear.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, both domestically within the USA and internationally.
3. How long will it take to receive my order?
- Domestic Shipping (USA): Orders typically take 3-5 business days to arrive.
- International Shipping: Orders outside the USA generally take 5-7 business days, depending on customs and local carriers.
You will receive a tracking number once your order has shipped, allowing you to track the delivery status.
4. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All transactions are processed securely to protect your personal and payment information.
5. Can I return or exchange an item?
Yes, we offer a 30-day return policy for all unused and undamaged items. If you need to return or exchange a product, please contact us at support@cyclecev.com to initiate the process. You can view the full details on our Return Policy.
6. Do you ship internationally?
Yes, we ship worldwide, and international shipping is also free. Delivery times may vary depending on your location and customs processing.
7. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order’s status on the carrier’s website.
8. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery at support@cyclecev.com with your order number and photos of the damaged product. We’ll work with you to resolve the issue promptly.
9. How do I know which size bike to buy?
You can refer to our Bike Sizing Guide for detailed information on selecting the right size bike for you. If you’re still unsure, feel free to reach out to our support team at support@cyclecev.com for personalized assistance.
10. Do you offer financing options?
At this time, we do not offer financing or installment payment options. However, you can use PayPal as a secure payment option.
11. Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us immediately at support@cyclecev.com. If the order has not yet been processed for shipment, we will do our best to accommodate your request.
12. Is my information secure when I shop at Cyclecev.com?
Yes, your information is secure. We use SSL encryption to ensure that your personal and payment details are protected. For more information, please see our Privacy Policy.
13. How can I contact you if I have further questions?
You can reach our customer support team via email at support@cyclecev.com or by phone at +1 636-488-4335. We’re here to help with any questions or concerns.